Frequently Asked Questions

Frequently Asked Questions

When am I going to receive my order?

Your order will be shipped via USPS, UPS, or DHL depending on the item(s). UPS ground typically takes 2 to 5 business days for delivery depending on region. USPS typically takes 2-3 days when shipped Priority Mail. You will receive a shipping confirmation email with tracking information when your order is on its way. 

Am I going to receive my order in time?

Please keep in mind that your one-of-a-kind bag is being hand-crafted by artisans in Guatemala and Mexico and is not a quick process. Many of the artisans work from their homes and thus...slow fashion.

Are the items shipped together?

All In-Stock items will be shipped together unless indicated otherwise.

How can I track my order?

Tracking information is provided when item is shipped. Track via appropriate service, i.e. USPS, UPS or DHL.

Is it possible to change my shipping address?

You can change your address before the item is shipped by contacting us.

Do you accept returns?

Due to the nature of our business, all sales are Final.